Axcel Finance pledges to serve our clients in a responsible manner and act in the best interest of our customers. To be open, honest and fair in all our business conduct.
We will treat all clients with respect and professionalism. We train our team to behave ethically during every contact with the client.
We respect our customer’s right for privacy by maintaining all information received strictly confidential.
Our Products and landing criteria are designed to meet our client’s needs.
Competitively priced products which we promote in a balanced way showing the risks as well as the benefits.
Clear information on the cost of borrowing, any fees and charges and our terms and conditions.
A limit on borrowing that we believe will ensure the client doesn’t overstretch his/her finances and accesses credit beyond their limit.
We will inform clients of their right to ask questions and complain, and will educate them about the various ways they can submit questions.
Clients are expected to repay their loans on time, but if they do not, we will still treat them with dignity.
We promote financial literacy by providing advice and guidance to better our clients’ financial management skills and knowledge.